📞 INBOUND CALL ✕
Unknown Caller
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📞
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Dialer
Queue
Messages
Voicemail
Missed
Queue Builder
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🎚 Session
Batch complete!
Wrap-up between calls:
⌨ Manual Dial ▼
👤 Who You're Calling
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(No prior notes)
✅ Qualify the Seller
Saves your notes + any qualifier fields to Zoho — no outcome needed, keeps you on the call.
🏷 Outcome tap one or more, then Log & Advance
👉 Call ended — log the outcome for this call
Schedule Callback
Call from
Lead Queue

Queue empty

Click "Load Queue" on the Dialer tab.

Session Analytics
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Total Calls
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Connected
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Connect Rate
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Calls / Hour
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Avg Talk Time
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VMs Left
Disposition Breakdown

Load analytics to see breakdown.

Call History (Today) — by Agent

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⭐ Focus List
Your starred leads for today. Star a lead while on a call to add it here.

No starred leads yet.

🔔 Follow-Up Reminders
Auto-created from every call — when a seller asks for a callback, it lands here. Shows everyone's follow-ups.

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Live Calls

No active calls

All agents are idle.

🔊 Listen — silent; agent and lead can't hear you
🗣 Whisper — only the agent hears you
📞 Barge — you join; both sides hear you
You connect silently first, then can switch modes live. Buttons appear when an agent is on a call. Press ⏹ to stop.
Voicemail

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Missed Calls

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🌙 Evening Retry — Seller Leads
Leads not reached during the day. Advisory only — you place every call and pick the number.

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👥 Team — Right Now

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📞 Numbers — Performance

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🗓 Shift Report

Pick a range and hit Run

💬

Select a conversation

Texts sync live with ConnectUC — both here and on your phone.

Lead
🎙 Live Transcription
Press "🎙 Transcribe" during a call to start.
🎯 Discovery Checklist
Tick items off as the seller answers — saved to this lead when the call ends.